We are regularly asked to clarify what a warranty is and how it works, so owners can use our Q & A by section for easy reference.
Who are Engineer Aftercare and who provides the warranty Guarantee? Engineer Aftercare the brand was launched in late 2019 and arranged to work with the AWS (Approved Workshop Scheme) and CaSSOA (Caravan Site Owners Association. These two groups are the leading workshop and storage providers in the UK. Our Award-winning Caravan and Motorhome warranty is underwritten by Autoguard MBi.
What vehicles can be covered with a warranty? Caravans, Campervans, Motorhomes and Tow-cars can have a warranty placed on them, subject to their age. (1 to 15 years)
How do customers find out more or buy a warranty? Our website has lots of information on the ‘Aftercare Plans’ page at FIND OUT MORE. We also understand the importance sometimes of speaking to someone to clarify something, so owners can call us to speak to a member of our team on 01243 264056.
What cover is available? Owners can buy 1-2-3 years warranty cover, with up to £1000 or £2000 claim limit. All products come with unlimited claims. Customers can also add full UK- EU Breakdown & Recovery for £79. Retail prices start from £199 Caravan and £279 Motorhome-Campervan
Who provides any repairs under a claim? Customers can call on any one of over 500 AWS approved workshops UK wide, to assess or repair something under a claim, plus Halfords commercial or any VAT registered commercial garage for a Motor Section on a Motorhome. (Cover extends to local EU workshops, please ask for more details)
What is covered under a warranty? Motorhomes: Motor section components; Cab, Engine, Gear box, Drive-train and more. Caravan and Motorhome Habitation section; including Appliances, Water, Gas Electrics, Waste, Water-ingress (Up to 7 years) and more (Full details are in our Cover Booklet)
What are the vehicle requirements: The usual age limit is 12 years (144 months) for Warranty and 7 years (84 months) for water ingress. We can now arrange older vehicles up to 15 years with recent Habitation and Service history. (£500 claim limit on vehicles 13-15 years). All, vehicles MUST have a Habitation service within the last 12 months and a manufacturer recommended service with 24 months or 20,000 miles (Lack of use doesn’t do away with the need for the Habitation & Service).
Why is a Habitation check and Service so important? 1: If any one year of the required annual/bi-annual services are not completed, the manufacturer warranty may be void! 2: A Pre-Purchase Inspection (PPI) is NOT the same as a Habitation check, it is a visual check only and cannot replace the required Habitation check. 3: A Habitation check means the vehicle is checked for safety and so early problems can be rectified quickly and more cheaply
Are the Engineer Aftercare rates for warranty competitive? Yes! Engineer Aftercare Motorhome, Camper and Caravan warranty have some of the most competitive retail rates in the sector. When added to AWS approved workshop cover, we think it is unbeatable.
How easy is it to make a claim? Making a claim is easy and can be done over the phone or online, even if you are away from home. To make a claim the owner needs to know:
- What is the specific issue or component failure
- What will it cost to repair or replace it
- This estimate can be done by any quality workshop, pass that quote on to our underwriter and where a legitimate claim, up to £65 call out fee can be claimed back also (Full details are in our booklet at Engineer Aftercare Warranty
Can a repair be approved at the time? Yes. With a phone call and an engineer onsite, many claims can be approved there and then and a claim reference is given to let the repair begin
Can I make more than one claim in any year? Yes. Owners can make multiple claims for different issues in any year of cover
If you have any queries or would like us to call a client to explain their options, feel free to pass on my office details or let me know you wish us to call them.
Martyn Raybould
Managing Director
DD: 01243 264056 – Mob: 07927 212401
Email: martyn@engineerinsuranceandaftercare.com